Help Search our knowledge base:

Index - FAQ - Misc

Frequently Asked
Question (FAQ)

Document Number: 525

Optimize for Printing
E-Mail This Link

This document ...
helps resolve my question or problem.
does not apply to my question or problem.
is inaccurate for my question or problem.
What is the error: CSV file is not in a recognizable format...

This means the the CSV file you attempted to upload is in a format that the cart system cannot understand.

There are many reasons this may occur. It is strongly recommended that you look at the CSV file examples to verify that your file is in the correct format.

A common reason for this error is that the column headings are included in the file. You should not send the header information.